Help Desk Technician

Brookings, SD

Full Time

Entry Level

Job Title: IS Help Desk Technician

Status: Exempt Regular Hours: 40+ hours/week

Reports to: Technical Services Manager

General Summary of Position:

The IS Help Desk Technician provides top quality technical support and troubleshooting for office managers, field consultants, and staff members. The IS Help Desk Technician will also maintain the computer, network, and communications equipment used by the offices as a whole. These activities will occur both on site as well as via telephone support and often will be time critical.

General Description of Who We Are and What We Do: 

Hurley & Associates is an Agri-Marketing company with Christian and family values. Our business is unique, in that we have the opportunity to make a positive difference in a farmers’ level of success. We help agricultural producers secure revenue.  We do that through commodity risk management that is tailored to each farmer’s individual operation and risk tolerance.  

Hurley & Associates offers employees a competitive benefits package with two health plan options, dental, vision, Basic and Voluntary Life Insurance, Health Savings Account, 401(k) Savings Plan, EAP, Short Term Disability and Long-Term Disability. 

Essential Duties & Responsibilities

Service and Partnership

Uphold and exemplify Hurley’s mission, vision, and Hurley Advantage playbook

Ensure that technical issues are solved quickly and thoroughly to minimize the impact on our company’s ability to do business

Customer service oriented

Conduct oneself in a way that reduces stress and frustration in other employees when technical problems do occur

Computer Hardware and Software

Set up new computers including initial install of operating system, productivity tools, quote software, and communication software

Administer Windows and Linux based servers

Administer Office 365 Tenant

Set up, configure, and maintain printers, faxes, scanners, etc.

Aid, assist, advise, and train non-technical users in the use of operating systems, productivity tools, and specialty software.

Set up, configure and maintain Microsoft SharePoint libraries and pages.

Networking

Set up, configure, secure, and maintain local area networks, wireless access points, VPN connections

Troubleshoot and effect repair (or participate in such) of network connectivity

Develops and implements intermediate scripts to automate common functions or system operations

Required Knowledge, Skills, & Abilities: Competencies

Interpersonal Skills

Ability to communicate with non-technical people in a patient, friendly, non-threatening, and considerate manner
Willingness to seek advice of Tier II or management in situations that have effects beyond a single user or personal competency.
Ability to listen, understand, and pass suggestions up the chain of command
Willingness to spend time providing support via telephone and Microsoft Teams

Cultural Fit to Hurley

Be a self-motivated individual and have the desire to be part of a successful team
Good time and resource management
Willingness to go the ‘extra mile’ to get the job done

Detail oriented
Willingness to accept and follow protocols established by management
Ability to multi-task and manage stress and frustration

Willingness to work more than 40 hours per week and travel overnight occasionally

Ability to respect privacy of personal and confidential information

Assume responsibility and accountability for decisions and consequences

Troubleshooting Abilities

Understand how computers and communications work, what things can go wrong, and how all of the pieces (hardware, software, networking, etc.) fit together
Ability to formulate a plan to test the issues at hand and develop a solution for same

Educational and Experience Requirements

Associates technical school degree or
Bachelor's degree in related field or
2 years experience in IT

Confidentiality Requirement

Has access to confidential information and therefore, required to sign a confidentiality agreement.

Comments:

Duties and responsibilities of the position may change according to the needs of the company.

Hurley & Associates, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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